- How do I find my customer id?
- What are the options for ordering, and can I download order forms?
- How many days will it take to receive my order?
- What are the shipping costs on teeth?
- What are your shipping costs?
- How can I track my order?
- When would I receive denture bags with my order?
- Can I order the denture bags by themselves?
- What are your procedures on returns?
- What should I do if I receive a product that is damaged?
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| Q 1: |
How do I find my customer id? |
| A: |
It is located on the upper left hand corner of your statement as Custid:, and it is listed as ID: on our invoice. If you need further assistance, email us or call customer support. |
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| Q 2: |
What are the options for ordering, and can I download order forms? |
| A: |
Online, call in or fax - tooth order form will be online for download. |
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| Q 3: |
How many days will it take to receive my order? |
| A: |
Processing can take 1-2 business days.The delivery depends on the shipping destination – and are typically delivered between 2 to 8 business days in the U.S. |
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| Q 4: |
What are the shipping costs on teeth? |
| A: |
A ViForm® tooth order with a value of $100.00 or more will be shipped free by FEDEX. A Replica® tooth order of 20 cards or more will be shipped by ground at no charge. Shipments by air will be charged at the air rates. |
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| Q 5: |
What are your shipping costs? |
| A: |
The cost depends on value weight and distance rates from the designated carrier. |
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| Q 6: |
How can I track my order? |
| A: |
Call us toll free at 1-800-537-4253 |
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| Q 7: |
When would I receive denture bags with my order? |
| A: |
You will receive bags with HI-I®, and Vitacrilic® Heat cure at no charge,if requested |
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| Q 8: |
Can I order the denture bags by themselves? |
| A: |
Yes, if you use our heat cure material, the cost is $5.25 per 125 bags, plus shipping, any additional bags can be purchased but are subject to approval. |
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| Q 9: |
What are your procedures on returns? |
| A: |
There are no returns on opened products unless defective, You must call for RMA . No returns on monomers. |
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| Q 10: |
What should I do if I receive a product that is damaged? |
| A: |
Contact the carrier to let them know that the product was damaged, then contact Fricke International with the information you received from the carrier. |
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